Privacy Policy

1. Introduction

This privacy notice explains how we collect, use, and safeguard your personal data when you visit our website at www.salacia.co.uk.

By providing us with your data, you confirm that you are over 13 years of age.

Salacia Group Ltd trading as Salacia of Great Britain is the data controller and responsible for your personal data (“we”, “us”, “our”).

Contact details
Legal entity: Salacia Group Ltd
Email: cranbrook@salacia.co.uk
Address: Wilsley Park Farm, Goudhurst Road, Cranbrook, Kent, TN17 2LJ
Telephone: +44 (0) 1580 713883

Please notify us if your personal data changes so we can keep our records accurate.

2. What Data We Collect and How We Use It

We may collect the following categories of personal data:

Communication Data
Information you provide when contacting us via website forms, email, phone, or social channels.

• Purpose: Responding to enquiries and managing communications.
• Legal basis: Legitimate interests or contract performance.

Customer & Enquiry Data
Name, contact details, project information, and consultation booking details.

• Purpose: Managing consultation bookings and enquiries.
• Legal basis: Legitimate interests and contract performance.

Technical Data
IP address, browser type, device information, pages visited, and usage data.

• Purpose: Website security, performance monitoring, and analytics.
• Legal basis: Legitimate interests and consent (for non-essential cookies).

Marketing Data
Marketing preferences and engagement.

• Purpose: Sending marketing communications where permitted.
• Legal basis: Consent (B2C) or legitimate interests (B2B / soft opt-in).

We do not collect special category (sensitive) personal data.

3. How We Collect Your Data

• Directly from you when you complete forms or contact us
• Automatically via cookies and similar technologies
• Third-party sources (e.g. analytics providers, public business information for B2B enquiries)

4. Cookies and Consent Management

We use cookies and similar technologies to operate and improve our website.

We use Cookiebot to manage cookie consent and ensure compliance with UK GDPR and PECR. 

Cookiebot:

• Identifies and categorises cookies used on our website
• Prevents non-essential cookies from being set unless you consent
• Allows you to change or withdraw consent at any time
• Stores consent records for compliance purposes

Non-essential cookies (such as analytics or marketing cookies) are used only with your consent.

Full details of the cookies in use are available in our Cookie Policy, which includes an automatically updated cookie declaration powered by Cookiebot.

5. Marketing Communications

We may send marketing communications where permitted by law. You can opt out at any time by:

• Using the unsubscribe link in our emails
• Contacting us at cranbrook@salacia.co.uk

Transactional or service-related communications will still be sent where necessary.

6. Sharing Your Personal Data

We may share personal data with trusted third parties, including:

• Website, IT, and analytics providers
• CRM and booking systems
• Professional advisers (legal, financial, compliance)
• Regulatory authorities where required

All third parties are required to respect the security of your data and process it lawfully.

7. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including adequacy regulations or approved contractual protections.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data and restrict access to authorised personnel only.

9. Data Retention

We retain personal data only for as long as necessary for its intended purpose or to meet legal requirements.

10. Your Legal Rights

You have rights under UK data protection law, including the right to access, correct, erase, or restrict processing of your data, and to withdraw consent.

Requests can be made to cranbrook@salacia.co.uk.
You may also complain to the Information Commissioner’s Office (ICO).

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.